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FAQs - Frequently Asked Questions

In this section you will find answers to a number of common queries. This will be updated on a regular basis so please check the FAQs before contacting us as your question may be answered here.

I was out when the courier tried to deliver?

We do not expect you to wait indoors all day, and therefore if you are not in when the courier tries to deliver, the driver will leave a card for you.

The card will show the time the driver was there, you will also be given your consignment number and the telephone number of the nearest depot that is holding your order.

Please call the depot as soon as possible to arrange a more convenient re-delivery time.  If you do not do this, the driver will automatically try to delivery again the next day.  If you are still not in, your parcel will be held by the depot for up to 5 working days before being returned to us.

If you arrange with the depot to collect your parcel, please do not forget to take 2 forms of identification with you showing your name, the delivery address and your photo. i.e. driving license or passport and utility bill or bank statement.

If the item is returned to us, it will be credited back less the carriage paid.  If at this stage, if you still require the item, you will have to place a new order via our website.


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