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Ordering
Delivery Related
Returns Related
My Account
Technical
General
Sub Enquiry Type:*
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I am unable to order on the website
How long will my order take to be sent?
My order is held, please advise?
I wish to amend my order
I want the items which are available to be sent now and out of stock items to follow.
I’m unable to track my order on-line, please advise
Please can you e-mail me an invoice/receipt for my order
I wish to cancel my order with you
I’ve cancelled my order, will there be a cancellation charge?
I require a printed VAT invoice for my order
Other
Please can you update me on the delivery date of my order
The Courier has left a card what should I do now?
I missed the courier when they came to deliver, what do I do next?
I am unable to take delivery what options do I have?
I have received an order from you but it’s damaged
I have received an order from you but it’s missing some items
Other
I want to check the progress of my Returns request
When can I get my replacement or refund processed?
I’m unable to request a returns number on-line, please advise how to proceed.
I no longer need to return my item, please cancel my Returns request
I want to change the collection Address or Date for my Returns request
I missed the courier when they came to collect, what do I do next?
Other
I want to unsubscribe from your database
I’ve changed my contact details, please update my account
I have two accounts with you please advise how I can combine them
Other
I am having problems in using the website
I’m having problems with my PC, please advise
I want advice on a new item I want to buy from you.
Other
I can’t find what I’m looking for
I have a general enquiry not listed here
I want to give you some feedback on the service provided
Other